Privacy Policy

This Privacy Policy explains how Wolfy Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services, make transactions or contact support. It also explains how you can request access, correction or deletion of your information and how to withdraw consent to marketing communications.

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About this Privacy Policy

Wolfy Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This Privacy Policy applies to information collected through the Wolfy Casino website, account services, games, payment processes, customer support channels and other related services. It is intended to provide general information for players in Australia and should be read together with any applicable website terms, account rules and responsible gambling information.

In this article

Personal information is information that identifies you, or information that could reasonably be connected with you. The information handled by an online casino can vary depending on how you use the website, which services you access and what account or verification checks apply. You may choose not to provide certain information, but this may mean that an account cannot be created, verified, funded or used for particular services.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website. You should review this page occasionally so that you remain aware of how information may be handled. If a change is important, additional notice may be provided where appropriate.

Information you provide

When you register or use an account, you may provide details such as your name, date of birth, contact details, address information, login details, account preferences and communications. You may also provide information when you contact support, submit a request, respond to an account check, provide feedback, report a problem or communicate about a transaction or gaming activity.

You should provide information that is accurate and keep your account details up to date. If you provide information about another person, you should only do so where you are permitted to share it and where the information is accurate. Wolfy Casino may need to confirm information before allowing certain account, payment or gaming functions to continue.

Information we handle and why

The types of information handled by an online casino usually depend on the services you use and the checks required for safe and lawful operation. Wolfy Casino may handle the following categories of information for account administration, service delivery, security, support and compliance purposes.

Account details, including your name, date of birth, contact information, username, account history, preferences, settings and communications.
Identity and verification information, including documents or other information used to confirm identity, age, location, account ownership and eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, payment method information, transaction references, account balances, gaming activity and related financial records.
Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, general location information and details about how you use the website.
Cookie and similar technology data, including information about visits, pages viewed, settings, session activity, referrals and interactions with website features.
Support and communications information, such as messages, requests, complaints, feedback, records of contact and information needed to investigate an account or service issue.

How information may be used

To create, maintain and administer your account and provide access to the website, games and available services.
To process deposits, withdrawals and other account transactions, and to maintain accurate financial and gaming records.
To verify identity, age, location, account ownership and other information required before or during use of the services.
To conduct security, anti-fraud, anti-money-laundering and responsible service checks where relevant to the operation of an online casino.
To detect, prevent and investigate suspicious, unlawful, abusive or unauthorised activity, including attempts to misuse accounts or payment methods.
To provide customer support, respond to questions, resolve complaints and communicate with you about your account or the services.
To maintain, troubleshoot, test and improve the website, games, systems, security controls and user experience.
To meet applicable legal, regulatory, tax, accounting, record-keeping and other compliance obligations.
To send service messages, account notices, security alerts and other communications needed to operate or protect your account.
To send promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

Information may be handled because it is needed to provide a service you have requested, to protect the website and its users, to meet legal obligations, to support legitimate operational purposes or because you have given consent. Where consent is used for marketing or another optional purpose, you can withdraw that consent as described in this policy. Withdrawing consent does not affect processing that is necessary for account operation, security, legal compliance or other purposes that do not depend on consent.

Verification and anti-fraud checks

Online gambling services may need to check information before an account is opened, before transactions are completed or during an ongoing account relationship. These checks can help confirm that an account is being used by the correct person, identify unusual activity, prevent fraud and support the safe operation of the website. Verification information may be compared with information from relevant service providers or other lawful sources where this is reasonably necessary.

Cookies, sharing and security

Cookies and similar technologies

Wolfy Casino may use cookies and similar technologies to help the website work correctly, remember settings, maintain secure sessions, understand how services are used and improve website performance. Some cookies may be necessary for account access, navigation, security or transaction functions. Other cookies may support analytics, preferences or marketing, depending on the features in use.

You can manage or restrict cookies through the settings in your web browser. Browser controls may allow you to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you disable necessary cookies, parts of the website may not work correctly, and some account or transaction features may be unavailable. Cookie settings can also affect how preferences are remembered between visits.

When information may be shared

Wolfy Casino may share information where this is reasonably necessary to provide services, protect players and the website, process transactions, complete verification or meet legal and compliance obligations. Information may be shared with service providers that support website hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics or security.

Service providers should receive information that is relevant to the service they provide and may be required to handle it securely and according to applicable instructions or obligations. Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, or in connection with the prevention or investigation of suspected wrongdoing.

Some service providers or systems may operate in countries outside Australia. Where information is handled across borders, reasonable steps may be taken to support appropriate privacy and security protections. The location of processing may depend on the providers, systems and technologies used at the relevant time.

Security of information

Reasonable technical, administrative and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, internet connection or electronic storage method can be guaranteed to be completely secure.

You are responsible for keeping your password and other account credentials confidential. Do not share your password with another person, and take care when using public or shared devices. Wolfy Casino will not normally need your password. Contact support promptly if you suspect unauthorised access or unusual activity on your account.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable obligations.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, the rights of other people and records that must be retained. Wolfy Casino will consider each request fairly and explain the outcome where a request cannot be completed in full.

Access to your information

You may ask for access to personal information held about you and, where appropriate, request information about how it is used or disclosed. To protect accounts and personal information, you may be asked to confirm your identity before a request is processed. Access may be limited where providing information would adversely affect the privacy or rights of another person, reveal security information or conflict with a legal obligation.

Correction of inaccurate information

If information is inaccurate, incomplete or out of date, you may ask for it to be corrected. Some account details may be updated through available account settings. For information that cannot be changed there, contact privacy support and describe the correction needed. Supporting information may be requested where necessary to confirm the requested change.

Deletion of information

You may ask for personal information to be deleted or for an account to be closed. Deletion may not be possible where information is needed for a current transaction, security investigation, dispute, legal obligation, fraud prevention, responsible service process or another valid purpose. Some records must be kept for a period required by law even after an account is closed. Where deletion cannot be completed, information will be retained only as needed for the relevant purpose or obligation.

Withdrawing marketing consent

You can withdraw consent to promotional or marketing communications at any time. You may use an unsubscribe option included in a marketing message, where available, or contact privacy support. After your request is processed, you should no longer receive marketing messages covered by that consent, although you may still receive essential service, security, transaction or account communications.

How to make a privacy request

To exercise your rights or ask a privacy question, contact support@wolfycasino.wtf. Please state the type of request you are making, such as access, correction, deletion or withdrawal of marketing consent, and provide enough information to help locate the relevant account. Do not send your password or unnecessary sensitive information by email.

Wolfy Casino may ask for reasonable information to verify your identity and protect against unauthorised requests. Requests will be assessed within a reasonable timeframe, taking into account their complexity and any applicable requirements. If more information is needed, you may be contacted using the details associated with your account.

Questions and complaints

If you have a concern about the handling of your personal information, contact support@wolfycasino.wtf first so the issue can be reviewed and addressed. Please provide a clear description of the concern, the account or communication involved where relevant and the outcome you are seeking. This Privacy Policy does not limit any privacy rights or complaint options available to you under applicable Australian requirements.